The IT Systems Support Lead provides advice, training, and technicalsupport on core technology applications to colleagues and clients.Theyimplement and test upgrades, support change projects, and managesupport desk functions to ensure effective service delivery.Working independently, they resolve issues, enable collaboration, andmaintain high-quality, customer-focused solutions.
he IT Systems Support Lead is ideal for individuals starting a career in IT application support across sectors such as law, finance, technology, and the public sector. It suits those keen to provide technical advice, training, and hands-on support for core technology applications to both colleagues and clients. The programme develops practical skills in implementing upgrades, managing support desk functions, and delivering effective, customer-focused solutions in real-world environments.
- Application Support Analyst
- Applications Analyst
- Support Team Lead
- Technical Support Engineer
- Application Support Manager
- Systems Analyst
- CPD, Communication, Customer Support, ITIL, Technical Documentation
- Technical Documentation, Health & Safety, WEEE, the Environment
- Helpdesk Operations and Functions, ITIL
- Data and Databases (1)
- Data and Databases (2)
- Digital Security
- Digital Systems & IoT
- Software & Opearting Systems
- Maintenance & Resilience
- Digital Problem Solving
- Cloud & Virtualisation Technologies
- Change Management & Digital Presence
