Digital AI Support Practitioner Level 3 is designed for anyone who works with digital systems and AI tools as part of their role. This course helps individuals support users, manage digital processes, resolve issues, and present information clearly and effectively to aid decisions.
Digital AI Support Practitioners play a vital role in supporting, maintaining, and enhancing the digital systems used by organisations. These systems enable effective communication, efficient workflows, and smooth day-to-day operations across the business.
They use digital and AI-enabled tools to automate key tasks, including troubleshooting, system monitoring, user support, and process optimisation across multiple platforms.
Our apprenticeship is designed to equip individuals with the knowledge and skills to manage and support digital technologies effectively, including using AI tools, productivity software, service management systems, and diagnostic techniques to improve user experience and organisational performance.
- IT Operations Technician
- Digital Service Advisor
- Digital Service Support
- ICT support Analyst
- Technical Support
- Technical Specialist
- CPD, Communication, Customer Support, ITIL, Technical Documentation
- Technical Documentation, Health & Safety, WEEE, the Environment
- Helpdesk Operations and Functions, ITIL
- Data and Databases (1)
- Data and Databases (2)
- Digital Security
- Digital Systems & IoT
- Software & Opearting Systems
- Maintenance & Resilience
- Digital Problem Solving
- Cloud & Virtualisation Technologies
- Change Management & Digital Presence
