Customer Support Specialist Apprentice

Customer Specialist

Duties:

1. Reviewing information that our customers provide to us regarding their listings.

Checking the validity of the information provided by the sellers and updating the listings regularly, ensuring that the listings are accurate, relevant, and compliant with our policies.

2. Processing the information provided by our customers by verifying, updating, editing or removing their listings as needed based on the criteria, ensuring that the listings are accurate and up to date.

3. Answering customers questions and solving any problems they may have. Listening to the customer, providing accurate and relevant information, and offering solutions that meet the customer’s needs and expectations. Key tasks

1. To communicate with customers through CRM software (Zendesk) answer questions and resolve complaints through email and webchat.

2. To process listings relating to customers travel plans and informing the customer of our decision.

3. To moderate customer interactions via our admin site and moderate active listings to ensure they align with our terms, conditions and policies.

Skills:

To be enthusiastic about customer support with a willingness to learn and be engaging. To possess strong communication skills, both written and verbal. Have a good understanding of problem solving and the ability to pay attention to details. Be able to adapt to a dynamic and fast-paced learning environment. Have patience and be compassionate towards customers and other staff members.

Qualifications

• GCSE or equivalent x5 GCSE’s including Maths & English (Grade 4/C or above) essential