IT Solutions Technician

Level 3

15 months

ONLINE

Course Brochure

  • Overview:

    A Level 3 IT Technical Salesperson course is designed for individuals looking to develop the skills needed to sell a company’s technical products and services. The role requires a strong understanding of available and emerging technologies, enabling professionals to effectively present solutions to clients. Participants will learn to build and maintain relationships with both internal and external customers, securing repeat business while also identifying and approaching new clients.

  • What does a IT Technician do?

    This program equips aspiring IT Technical Salespeople with skills in communication, customer relations, sales processes, and data security. Participants will learn to assess client needs, handle objections, and close sales while understanding technical systems and market dynamics. Graduates will be prepared to manage the full sales lifecycle and drive business growth.

  • Job titles include:

    • Entry Level Customer Support
    • Technical Retail Assistant
    • Junior Account Manager
    • Junior database technician
    • IT Support Officer
    • Sales Engineer
    • Sales Associate
    • Sales Consultant

  • Duties include:

    • Works independently and in teams, communicates effectively in writing and orally at all levels using various tools..
    • Demonstrates strong interpersonal skills and cultural awareness, ensuring customer satisfaction and effective relationship management.
    • Operates securely within organisational and legal frameworks, analyses data effectively, and applies structured problem-solving techniques..
    • Manages sales processes professionally, maintains brand integrity, negotiates effectively, and works flexibly under pressure to meet business goals.

  • Your apprenticeship journey

    • Month 1: Tech - Communication
    • Month 2: Policy & Legislation -
    • Months 3: IoT & AI
    • Months 4: Security
    • Months 5 & 6: Project Management & Solutions Lifecycle
    • Month 7: Hardware, Backup & Storage
    • Month 8: Software
    • Months 9 & 10: Principles Of Networking
    • Months 11: Networks
    • Months 12: Data
    • Month 13: Maintenance & Resilience
    • Month 14: Diagnostics & Problem Solving
    • Month 15: Cloud & Virtualisation
    • End Point Assessment Methods
    • Portfolio of Evidence
    • Project Report with Questioning
    • Professional Discussion
    • Achievement of apprenticeship

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