Information Communications Technician (ICT)
Overview:
Information Communications Technician Level 3 is designed for individuals working with IT and telecommunications systems. This role involves maintaining, troubleshooting, and optimising IT infrastructure to support organisational goals. The role helps ensure efficient system performance, enhance user productivity, and address technical challenges effectively.
What does a IT Technician do?
The Information Communications Technician Level 3 program is suitable for all sectors that rely on IT and telecommunications systems, such as finance, healthcare, education, retail, technology, and more. It will help you develop the expertise needed within your team to optimise system performance, troubleshoot effectively, and support organisational objectives.
Job titles include:
- Cloud Technician
- Junior IT support technician
- Cyber or Security Support
- IT Field Technician
- Network Support
- First-line Support
- Network Support Officer
- IT Support Officer
Duties include:
- Provide technical support through various communication channels..
- Diagnose ICT problems using troubleshooting tools and methods.
- Interpret technical specifications for effective task completion.
- Apply security policies to ICT tasks as per organisational requirements.
- Resolve technical issues using relevant tools and processes.
- Communicate clearly with stakeholders, managing expectations.
Your apprenticeship journey
- Month 1: CPD, Communication, ITIL & Technical Documentation- (ITST)
- Month 2: Technical Documentation, ITIL, Health & Safety, WEEE -
- Months 3: Hardware, Backup & Storage
- Months 4: Networks
- Months 5 & 6: Maintenance & Resilience
- Month 7: Diagnostics & Problem Solving
- Month 8: Cloud & Virtualisation Technologies
- Months 9 & 10: Security
- Months 11: Software & Operating Systems
- Months 12: Data & Databases
- Month 13: Coding
- End Point Assessment Methods
- Portfolio of Evidence
- Project Report with Questioning
- Professional Discussion
- Achievement of apprenticeship